The Relationship Between Caring Behavior of Nurses and Patient Satisfaction in The Inpatient Ward of Community Health Center

Abstract

Watson define caring more from A existential philosophy , base spiritual. Caring is ideal moral from nursing . Human will exist If dimensions spirituality increased , which shown with reception self , level awareness high self , strength​ from in self . Caring also means responsibility , with based on connection between nurse with client , where the nurse help participation client , help client get knowledge , and improve health with based on draft major in the theory factor carative , the transpersonal Caring relationship, and moment / time Caring. Patient satisfaction is a very important factor in evaluating the quality of nursing services provided by nurses in hospitals and nurses' caring behavior is one aspect related to nursing services because caring includes interpersonal relationships and influences the quality of service and patient satisfaction. The design of this study is quantitative descriptive analytic with a cross-sectional approach. The number of respondents was 58 people who were selected by probability sampling techniques , especially simple random sampling. The instrument used is Watson caring questionnaire nurses and questionnaires satisfaction patient with analysis univariate and bivariate and significant p-value and Spearman Rank correlation . The results of the study This show that part big nurse in the room care stay Community Health Center Sengkol show high caring behavior based on approach Jean Watson's theory , and the majority patient feel satisfied to very satisfied to services received . The results of the Spearman Rank statistical test show existence significant and strong relationship​ between caring behavior of nurses with satisfaction patients (p = 0.001; r = 0.625). This confirm that caring behavior is aspect important in form experience positive patients​ during undergo maintenance .